Technical Support Representative (m/f/d)

Bachelor’s degree in an electrical or engineering capacity or an equivalent certification

smartmicro is a specialist in radar and hybrid sensor technology based in Germany. We have been expanding our Traffic Management business over the last 15 years. smartmicro traffic sensors feature the most advanced 4D object tracking technology available on the international market today. Our products include intersection monitoring (stop bar and advance detection), highway traffic management (counting and classification) as well as enforcement applications (speed and red light). smartmicro supplies traffic sensors equipment to a network of distributors as well to our OEM partners.

We are now seeking a Technical Support Representative to help expand our existing Technical Support team in the USA. This position will be based at our technology partner’s facility in Crystal Lake near Chicago, IL.

 

Your tasks:

  • You have to respond to customer requests for support, including our customers from other regions outside of the USA
  • All issues and problems are reported through our online ticketing system
  • You perform quality control testing of our hardware/ software products and document new procedures for the development of user guides
  • Also, you perform online training in the use and problem solving of our products and software
  • You will report directly to our Technical Support Group leader in Germany  

 

Your strengths:

  • Bachelor’s degree in an electrical or engineering capacity or an equivalent certification
  • Prior experience of a technical support role is highly desirable, just like knowledge of IP addressing, sub-networking, and equipment configuration using DHCP, static IP and routed networks
  • Competency in the use of Windows and Linux operating systems, MS Office product suite and other off-the-shelf software products/tools
  • Ability to configure such equipment for use with our products and software
  • Knowledge of radar or other sensor detection technology, intersection control basics, traffic signal cabinets, and their operation would be desirable
  • Ability to travel to local customer locations and occasional trade shows is required, travel across the USA from time to time would be highly desirable (international travel is rather infrequent, but may happen)

 

What you can expect from us:

  • Exciting projects in a growing market
  • Opportunity to contribute to future Traffic Management Systems
  • Access to the latest technologies and techniques and in-depth training
  • Enjoyable work environment as part of a motivated team
  • Openness to new ideas and changes to improve existing processes
  • Teamwork and no bureaucracy

 

Become a part of our innovative company and work together with us to develop our leading technology in the field of radar and hybrid sensors.

Please send us your complete application with certificates exclusively by email at careers(at)smartmicro.de

Either German or English applications are accepted.